AODEQI Return & Refund Policy

1. General Policy

AODEQI supplies B2B industrial equipment. A general change-of-mind or “no-reason” return is not normally offered. Please confirm the machine type, material, voltage, specifications and intended application before ordering.

This return policy supplements the accepted quotation and sales contract. Mandatory legal rights remain unaffected. Any different return or warranty provision expressly agreed in the sales contract takes precedence, to the extent permitted by law.

2. Eligible Returns

A return, replacement or refund may be approved following assessment where:

• The machine has suffered severe physical damage during transport. Provide photographs and videos showing the packaging, shipping label, unpacking and damage.
• The machine has an irreparable manufacturing defect, supported by inspection or diagnostic videos and the technical review of the reported fault.

Submit your return request within 7 business days after receipt. Report visible transit damage to the carrier promptly and retain the packaging. Reasonable evidence may be assessed where an unpacking video is unavailable; this does not remove rights that cannot lawfully be excluded.

Obtain written return authorization and shipping instructions before sending a machine back. The seven-business-day return request period does not replace the two-year warranty or remove remedies for defects discovered later under an applicable warranty or mandatory law.

3. Ineligible Returns

The following are generally not eligible for discretionary returns:

• Machines with customized voltage, customized configuration or model, or customized appearance.
• Orders where the customer selected the wrong model, parameters or application without an agreed supplier error.
• Damage caused by improper operation, unauthorized modification, unsuitable power supply or use contrary to the supplied instructions.

Customization and other change-of-mind exclusions do not remove remedies for a verified manufacturing defect, goods supplied contrary to the accepted order, or other non-excludable rights.

4. Warranty

AODEQI provides a 2-year warranty from the shipment date, evidenced by the shipping or dispatch record.

During the warranty period, parts with verified defects not caused by customer misuse, unauthorized modification or other customer-caused damage are replaced free of charge. Our technical team will first assess the fault and may provide remote diagnosis and installation guidance.

Normal wear, consumables and routine maintenance are not manufacturing defects. Any configuration-specific coverage and service arrangements should be identified in the accepted order documents. After the warranty period, paid repairs and spare parts supply are available, subject to parts availability and an accepted quotation.

5. Return Shipping Costs

Verified quality problems: AODEQI bears the agreed return and replacement freight costs for an authorized quality-related return. Contact us before booking transport so that the route, carrier and required documents can be arranged.

Customer-related returns: if AODEQI agrees in writing to accept a return for a customer-related reason, the customer bears freight, customs duties, taxes and related clearance costs, unless otherwise agreed.

Transit damage responsibility follows the accepted sales contract, agreed trade term, carrier liability and applicable cargo insurance. This does not limit an expressly agreed remedy from AODEQI.

6. How to Initiate a Return

1. Email sales@aodeqitech.com with your order number, machine serial number if available, delivery date and a clear description of the issue.
2. Attach relevant photographs, unpacking videos and diagnostic or test videos. Contact us for a suitable file-transfer method if files are too large for email.
3. Our after-sales team will normally reply within 24–48 hours. Replies may take longer on weekends or public holidays; this is an initial response target, not a guaranteed repair or refund completion time.
4. Follow the agreed assessment, return authorization, safe packaging and shipping instructions. Back up machine files and remove unrelated personal information before return.

7. Refund Processing

Following assessment, the agreed remedy may be repair, replacement or refund. An approved refund is normally issued within 10 business days after the returned equipment has been received and inspected, or after written confirmation that no return is required.

Refunds are made to the original payment method or another method agreed in writing. Bank or payment-provider processing may take additional time. The approved amount, any agreed deductions and the treatment of shipping charges will be confirmed in writing. We do not apply undisclosed restocking fees.