AODEQI Shipping Policy & Delivery Terms

1. Packaging

All machines are packed in export-standard wooden cases with internal moisture protection and shock-resistant protection. Packaging is selected to protect the machine during normal international handling and transport.

Where the destination requires treated solid-wood packaging, applicable treatment and marking requirements will be addressed in the shipment arrangements. Special packing, lifting or destination requirements must be disclosed before the order is confirmed.

2. Production & Dispatch Time

• Standard machines: normally 15–25 business days after receipt of the deposit.
• Customized machines: normally 25–35 business days after receipt of the deposit.

These are production and dispatch preparation estimates, not door-to-door delivery guarantees. Final specifications and required approvals must be available for production. The confirmed lead time and any agreed balance-payment requirement are stated in the order documents.

Transit time is additional and depends on the route, carrier, shipping method, customs clearance and local delivery arrangements. If an issue is expected to affect dispatch, we will communicate the revised estimate. Business days exclude weekends and applicable public holidays in China.

3. Shipping Methods

• Sea freight: suitable for larger equipment and orders where freight cost is a priority.
• Air freight: available for urgent orders, subject to cargo acceptance, dimensions and route availability.
• International express: DHL, FedEx or UPS may be used for accessories and smaller equipment that meet carrier limits.

The carrier, route, freight cost, insurance arrangements and estimated transit time are confirmed before shipment. Not every shipping method is available for every machine or destination.

4. Trade Terms

We support EXW, FOB and CIF arrangements, with the specific rule, named place or port and applicable Incoterms® version confirmed by both parties in the order. Where Incoterms® 2020 is agreed:

• EXW: the goods are made available at the agreed named place; collection, loading and export arrangements follow the agreed rule and any written modifications.
• FOB: used for sea or inland waterway transport; delivery and risk transfer occur when the goods are on board the nominated vessel at the agreed port of shipment.
• CIF: used for sea or inland waterway transport; the seller arranges freight and insurance to the named destination port, while risk normally transfers when the goods are on board at the shipment port.

Payment of freight does not by itself mean that risk remains with the seller until arrival. Allocation of cost, risk, insurance and responsibilities follows the confirmed contract and trade rule.

5. Customs & Duties

Unless expressly agreed otherwise in writing, the customer is responsible for destination import clearance, customs duties, import taxes and applicable destination charges. These costs are not automatically included in the machine price or freight quotation.

The customer must provide an accurate tax or import identification number where applicable, a valid delivery address and any required importer details. Local import eligibility, permits and destination requirements should be checked before ordering. We provide the shipping and commercial documents agreed for the shipment.

6. Required Information

Before dispatch, please provide:

• Full company and consignee name.
• Complete shipping address, postal code and destination country.
• Contact person's name and reachable telephone number.
• Tax, VAT, EORI or other import identification number, where applicable.
• Customs broker details and any special delivery or unloading instructions, where needed.

Incomplete or incorrect information may delay dispatch or clearance and may result in additional charges.

7. Tracking

After shipment and issuance of the carrier documents, we provide the bill of lading (B/L) number, air waybill number or express tracking number, as applicable. Updates may take time to appear in carrier systems.

Please inspect the case on arrival, record visible damage with the carrier, and retain packaging and photographs or videos if a damage claim is needed. See our Return & Refund Policy for the claim process.